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Returns Policy

RETURNS

 

All returns must be postmarked within 60 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, returns@kniv.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:

 

Kniv.co.uk

Springfields Building

Cross Street

Burton

DE14 1EG

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 7 days from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed

 

EXCEPTIONS

 

The following items cannot be returned [or exchanged]:

Any undergarment that has been tried on (e.g boxer shorts)

Any footware that has been tried on outside

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

 

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